NORA 24/7 NATIONWIDE COORDINATION CENTER
Your team will always reach a live person in our 24/7/365 dispatch center! You will never be subjected to a voice mail system or answering service. From the moment your call is received, our professionally trained dispatchers will anticipate your needs and arrange every detail required for a safe, comfortable and timely mission. NORA‘s dispatch staff has the ability and the tools to effectively coordinate organ procurement transports designed to meet the critical time requirements necessary to save lives. NORA’s coordinators are trained to use outside the box thinking to solve problems quickly and efficiently. Our staff is friendly, helpful, experienced and knowledgeable. They will get to know your organization’s specific needs and policies to ensure compliance and efficient use of your staff’s valuable time
The heart of the NORA communications center is our proprietary, organ recovery dispatch software. This custom solution is specifically designed to add speed and efficiency to the process. A comprehensive profile is built for each customer and includes detailed instructions, procurement coordinator contact information and customer preferences.
Custom dispatch software
Back-up data systems
Nationwide flight tracking
GPS ground fleet tracking
Inbound and outbound phone call recording