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Dispatch

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24/7/ 365
 
Nationwide 
Coordination

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From the moment a call is received by our professionally trained staff, a dispatch coordinator will arrange every detail to assure a comfortable and safe mission. In our 24/7/365 Communication Center, no voicemail or answering service will ever be utilized, every caller is our highest priority.

Our dispatch team is equipped with the skills and resources needed to coordinate life-saving organ and tissue transports. Our Communication Center staff constantly and collaborate and create solutions to problems. Friendly, courteous, skilled, and knowledgeable characterize our employees. To ensure compliance and effective use of your staff's crucial time, NORA's staff will accommodate their actions to the individual requirements and regulations of your organization.

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Client Tailored Training

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GPS Tracked & Monitored from Start to Finish

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Our proprietary dispatch software is the brains of the NORA Communications & Dispatch Center. This unique solution improves the dispatch process's speed and effectiveness. Each customer has their own unique profile that includes individual customer preferences, procurement coordinator contact information, as well as detailed instructions for mission completion. NORA's Dispatch utilizes the following:  

  • Custom Dispatch Software 

  • Back-up Data System

  • Emergency Generator 

  • Nationwide Flight Tracking

  • GPS-based fleet management 

  • Inbound and Outbound Phone Recording

 An engaged, onsite leadership team at NORA is present 24/7/365, ensuring that all communication center staff are supported, valued and can provide the best recommendations to customers during their transportation requests. In addition to our in-house directors and supervisors we have administrators on call to support all levels of our organization and assure coverage around the clock.

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24/7/365
Leadership

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